OUR POLICIES

Effective Date: 10/08/25

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JAY ROSA ACADEMY

Terms and Conditions

By enrolling in any service provided by Jay Rosa Academy Ltd, you agree to the following Terms and Conditions.

1. Enrollment and Payment

All enrollments must be completed through our official website. Payments for academy services must be made upfront or monthly in advance.
Memberships can be cancelled via your online account portal, with no further payments taken after cancellation is processed. All payments are non-refundable unless explicitly stated otherwise.
Failure to make a scheduled payment may result in access to services being paused or withdrawn.

2. Attendance and Scheduling

Weekly sessions are booked and paid in advance. If a participant misses a session, it is considered non-refundable and non-transferable.
If Jay Rosa Academy cancels a session, affected participants will be notified promptly. We are not responsible for any additional costs or losses resulting from cancellations beyond our control.

3. Behaviour & Conduct Policy

We are committed to maintaining a safe, inclusive, and positive environment. All players are expected to treat coaches, staff, and fellow participants with respect.

A 3-strike behaviour system applies:

Strike 1: Verbal warning
Strike 2: Yellow Card (formal warning to player and parent)
Strike 3: Red Card (player loses next session)

Serious incidents or recieving a total of 3 Red Cards will result in permanent removal from the Academy. No refunds are issued in such cases. Any incidents of bullying, aggressive behaviour, discriminatory language, or deliberate disruption may result in immediate disciplinary action.

4. Uniform and Equipment

Premium Members must wear the official Jay Rosa Academy kit to all coaching sessions, matches, and events.
All participants are required to wear suitable sportswear and proper footwear. If a player arrives inappropriately dressed, they may be asked to sit out or be sent home without a refund.
Participants are responsible for their own personal belongings. Any equipment damaged due to misuse may be subject to a replacement charge.

5. Medical and Liability

It is the responsibility of the parent/guardian to ensure accurate medical information is provided upon registration and kept up to date.
Participants must be physically able to take part in all activities. Participation is at your own risk.
Jay Rosa Academy holds Public Liability Insurance and takes all reasonable steps to provide a safe environment. However, we are not responsible for injuries unless caused by proven negligence.

6. Media and Photography

Photos and videos may be taken during sessions and events for marketing and promotional use on our website and social media channels.
We will request consent during registration, and this can be withdrawn at any time by contacting us in writing.

7. Data Protection

All personal data is handled in accordance with UK GDPR and the Data Protection Act 2018. We do not sell your information.

For full details, please refer to our Privacy Policy.

8. Academy Kit & Shipping

For Premium Members, Academy kits are shipped within 30 working days of purchase, or delivered in person at the next session, where applicable.

Shipping updates will be sent via email. Any delays will be communicated as early as possible.

9. Discount Code Policy

Premium Members are eligible for exclusive discounts across selected services and shop items. To redeem, simply state that you’re a Premium Member when making a booking or enquiry.
Codes may be sent directly by email or automatically applied depending on the service.

10. SkillCentre: Online Course

To earn a certificate, participants must provide video evidence of completing each section, which will be reviewed by our team.
Login details must not be shared.

11. Complaints

If you have a concern or would like to raise an issue, please contact us via management@jayrosa.com. We are committed to handling all concerns fairly and respectfully. Abusive communication will not be tolerated.

12. Changes to Terms

These Terms & Conditions are subject to change. You will be notified via email or our online platform if any significant changes occur. Continued participation confirms your acceptance of the latest version.

PRIVACY POLICY

Jay Rosa Academy respects your privacy and is committed to protecting your personal information in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information:

Personal Information: Name, date of birth, contact number, email, home address.
Medical Information: Relevant health details necessary for safe participation.
Payment Information: Billing address, card details (processed securely via third-party platforms).
Usage Data: Website usage data via cookies (see section 7).

2. How We Use Your Data

We use your data to:

Process enrollments, bookings, and payments.
Communicate session updates, changes, or promotional material (with your consent).
Ensure participant safety during sessions.
Improve our services and website functionality.

3. Legal Basis for Processing

We process personal data based on:

Consent (e.g. signing up for our newsletter).
Contractual necessity (e.g. booking sessions or hiring services).
Legal obligation (e.g. health and safety).
Legitimate interests (e.g. improving services).

4. Sharing Your Data

We do not sell your data. We may share data with:

Trusted service providers (e.g., payment processors, booking platforms).
Legal authorities where required by law.
Emergency services in case of medical emergencies.

All third parties are required to comply with data protection laws.

5. Data Retention

We retain personal data only as long as necessary:

Enrollment records: up to 6 years after participation ends.
Financial records: as required by tax laws.

6. Your Rights

Under UK data law, you have the right to:

Access your personal data.
Request corrections or updates.
Request deletion (“right to be forgotten”).
Withdraw consent at any time (for non-essential uses).
Lodge a complaint with the ICO (Information Commissioner’s Office).

To exercise these rights, contact: management@jayrosa.com.

7. Cookies and Website Tracking

Our website may use cookies to:

Improve user experience.
Monitor site performance and usage patterns.

You can manage cookie preferences via your browser settings.

8. Data Security

We take appropriate technical and organisational measures to secure your data. Payment data is encrypted and processed securely by third-party services.

If you have questions about this Privacy Policy or your data, please email us at: management@jayrosa.com.

TERMS

PRIVACY